âZillow canât text your client with empathy. Redfin doesnât check in just to say âHey, I thought of you.â But you can. And thatâs your superpower.â â @SkyeMichiels
đ THE STRATEGY: PERSONAL MESSAGES THAT BUILD LOYALTY
In a digital age saturated with automation, lead funnels, and mass marketing, the secret to standing out is shockingly simple:
â Send a genuine text or DM a past client, friend, or social follower
â Say hello. Offer value. Ask how they are. Expect nothing in return.
â Do this consistently, not randomly.
This approach creates a personal connection moatâa depth of relationship the big-box real estate platforms like Zillow, Realtor.com, and Redfin simply cannot replicate. Why? Because relationships donât scale with automationâthey deepen through intention.
Yet, most agents donât do it.
đ¨ WHY MOST PEOPLE AVOID THIS STRATEGY
Skye identifies the real reason agents avoid reaching out through text or DMs:
âTheyâre afraid it wonât be received well. Or worseâthat theyâll get no response at all.â
Hereâs what holds people back:
âItâll seem salesy.â
âWhat if they ignore me?â
âThey already know Iâm an agent. If they wanted help, theyâd reach out.â
But the truth is this: Your clients arenât ignoring youâtheyâre just busy. And when you reach out with authenticity instead of agenda, they donât roll their eyes. They feel seen.
According to a 2023 @salesforce Customer Behavior Report, 84% of customers say being treated like a personânot a numberâis key to earning their business.
@constantcontact states that SMS open rates average 98%, compared to just 20% for email. Most text messages are read within 3 minutes of being received. Yet only 13% of businesses use text for regular client engagement.
đ https://www.salesforce.com/resources/articles/customer-expectations/#:~:text=73%25%20of%20customers%20expect%20better,as%20its%20products%20and%20services.
đ https://www.constantcontact.com/blog/sms-marketing-statistics/#:~:text=Marketers%20spend%20many%20hours%20writing,have%20a%2026.8%25%20open%20rate.
So when you reach out with a thoughtful, no-strings-attached messageâyouâre not being annoying. Youâre being human.
đ HOW TEXTS & DMs BUILD YOUR BOOK OF BUSINESS
Skye explains that this strategy is the easiest way to grow your business with both new and past clients, and hereâs why:
It builds trust without a sales pitch
It keeps you top-of-mind without bombarding inboxes
It creates organic referrals by reminding people who you are and how you help
It deepens loyalty because itâs unexpectedly personal
Every message you send is a touchpoint. And each touchpoint increases the chances that when someone in your clientâs circle needs an agent, your name is the first one that surfaces.
đ THE âDAILY 5â SYSTEM FOR CONSISTENT ENGAGEMENT
Skye recommends a system he calls the Daily 5:
Text 2 people in your databaseâpast clients, leads, or even warm contacts.
DM 3 followers or friends on Instagram/Facebook just to reconnect.
Do not ask for business. Just check in, offer value, or share something personal.
Track these conversations in your CRM.
Repeat. Every weekday.
Thatâs 25 real human touchpoints per week. Over 1,200 per year.
Do this for 6 months, and Skye says youâll generate more conversations than you can keep up with.
Not because youâre âprospecting.â But because youâre connecting.
đ§ THIS IS WHERE BIG COMPANIES CANâT COMPETE
Hereâs the biggest insight from Skyeâs strategy:
đ Mass marketing creates visibility. But personal messages create trust.
Zillow has scale. Redfin has SEO.
But you have the power to:
Mention someoneâs dogâs name
Remember their closing date
Share a funny story from a shared memory
Ask them how their newborn is doing
These are the things that build a relationship-based businessânot just a sales pipeline.
And in a world where most buyers and sellers feel like numbers, human-first agents stand out fast.
đŹ WHAT TO SAY (WITHOUT SOUNDING SALESY)
Struggling with what to actually write in that text or DM? Keep it simple.
â âHey [Name], I was in your neighborhood today and thought of you. Hope everythingâs going great!â
â âJust wanted to say I appreciate you. Hope lifeâs treating you well.â
â âWas thinking about your move last yearâhowâs the new place treating you?â
No CTA. No offer. No pressure. Just presence.
The point isnât to close a dealâitâs to open a door. And more often than not, that door leads to something real.
đ§Š WHY THIS STRATEGY WORKS FOR EVERY AGENT
This method is:
â Free
â Fast
â Scalable
â Differentiating
â Effective across all personality types
đ Want more insights from Skye Michiels? Connect with him below:
đ https://www.withheartcoaching.com
đ¸ https://www.instagram.com/skyemichiels

